Refund Policy

  1. General
    1. This Refund Policy is deemed a binding agreement between the Client and EBP (hereinafter referred to as Company).
    2. By using or otherwise accessing the Services, or clicking to accept or agree to Refund Policy where that option is made available, Client agrees for eligibility for use of the Services and that the Client has read, understood, and accepted the Refund Policy.
  2. Company Details
    EBP, with a registered and operational address at London, London EC1V 2NX, United Kingdom
  3. Definitions
    1. Refund - Return of the monetary funds transferred to Company by the Client.
    2. Client - Registered verified account holder of Company.
    3. Chargeback - Monetary fund returned to the Client by the issuing bank.
  4. General Conditions
    1. The Client who has paid for Company services, i.e. paid a transaction fee, or has funded his or her account, may request a Refund in accordance with the Eligibility Criteria as further set out herein.
    2. Refunds will only be considered where the Client complies with the Eligibility Criteria in full.
    3. Where the Client fails to meet any of the Eligibility Criteria, Company shall have the right, in its sole discretion, to decline the Client’s request for a Refund.
    4. In order to apply for a Refund, the Client must request and complete a Refund Form and send the respective form to the Company support email address [email protected]
    5. To prevent Prohibited Conduct, all payments and information related to Refund shall be verified by Company.
    6. In such case, Company may request the Client to provide certain documents, including, but not limited to, identification documents, copy of the Client’s Payment Card and Invoice or/and any other prove of the fact that the disputed payment was made.
    7. In case the Client fails to provide appropriate documents or information within three (3) days upon Company’s request, or in case of any doubts as to the authenticity of the provided documents, Company shall be entitled to decline the Client’s Refund request.
    8. Company shall process the Client’s Refund Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, Company shall notify the Client on the outcome of the request in accordance with the timescales set out herein.
    9. The Refund request will only be approved or declined after meticulous verification made by Company.
    10. Note: The submission of a Refund Form does not guarantee that the Client’s request will be satisfied.
  5. Chargebacks
    1. Company expects the Client to contact the company using Company’s contact details to resolve any problem, dispute or issue related to Client's payments, before the Client makes any Chargeback request.
    2. This Section does not affect any rights and/or claims, which Client may possess against any other 3rd parties including but not limited to banks or financial institutions.
    3. Company will investigate any Chargeback requests made by the Client and in response will inform the Issuing Bank whether any Service or Transaction has been cancelled.
    4. Company reserves the right to suspend Client's account and hold the Funds during the Chargeback's investigation procedure.
  6. Withdrawal Procedure
    1. Withdraw funds from Client's account will require the Client to fill, sign, scan and send to the company a duly signed withdrawal form along with all requested documents. Company will not commence the withdrawal process without it.
    2. All withdrawals will be processed within 72 hours upon their approval, and if so approved then the funds will be returned to the bank account/credit card/other source of payment from which the funds were originated.
    3. The Company reserves the right to decline any application for withdrawal, including, but without limitation, due to the following reasons:
      1. Company suspects the transaction is fraudulent;
      2. Client's account is under investigation;
      3. The application to withdraw is of a bonus whose terms have not been met and/or there are not enough funds available in Client's account.
    4. The Company also reserves the right to refuse applications for withdrawal and/or to suspend or terminate Client's account due to non-compliance with Company’s AML requirements or any KYC matters, or the UK or EU Law, such as the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) and EU Directive 2018/843 (5th AML Directive).
  7. Miscellaneous
    1. Any charges, which arise upon processing a Refund, shall be borne solely by the Client.
    2. Such charges will be deducted from the final amount of the Refund.
    3. This Refund Policy will be amended from time to time if there is any change in the legislation.
    4. Terms and Conditions of the Refund Policy are subject to change by Company and in case of any amendments, Company will make an appropriate announcement. The changes will apply after Company has given notice.
    5. In case Client does not wish to accept the revised Refund Policy, Client should not continue to use Company's Services. If Client continues to use the Company Services upon the date on which the change comes into effect, the Client's use of the Services shall be bound under the new Refund Policy.

Request for Refund
Natural Client


I, the undersigned, Mr/Mrs/Ms _______________________ Date of Birth ______________, holder of a passport number _________________, with residential address: ________________________ hereby request in writing the following:

Please refund the following amount to my bank account _______________________

By signing this declaration, I release the Company and/or its managers and/or shareholders from all duties to me and I warrant that I will indemnify and hold Company’s from any direct loss or harm, including, without limitation, reasonable attorneys’ fees, in connection with any breach or enforcement of my obligations hereunder, with consideration to the information.

I will keep all information and/or terms and/or information given by the Company strictly confidential and under no circumstances inform any third party and/or client either currently or in the past of the fees paid to me by the Company.

I shall further refrain from any defamatory, libelous or otherwise expressing negatively or adversely against the Company. In any case in which the Company shall find any such actions made by me or by a third party on my behalf, I shall be required to pay the Company an amount of no less than 50,000 GBP without the Company required to show any proof of damages made to it for my actions.

I shall be personally liable for any breach of the aforementioned which was made by me and/or by a third party on my behalf.

I am aware that for this service, EBP will charge me a transaction fee of 5 GBP. EBP will then send me an invoice to that effect.

I am also aware that if a refund is granted, it will be granted in accordance to the Refund Policy, Company's discretion, Terms and Conditions and Privacy Policy.

Client's Name

Request for Refund
Non-Natural Client


I, the undersigned, Mr/Mrs/Ms _______________________ Date of Birth ______________, holder of a passport number _________________, with residential address: ________________________, Director/Representative of company ___________________, with an operational address at ____________________________ and registered office at ______________________________ hereby request in writing the following:

Please refund the following amount to my bank account _______________________

By signing this declaration, I release the Company and/or its managers and/or shareholders from all duties to me and I warrant that I will indemnify and hold Company’s from any direct loss or harm, including, without limitation, reasonable attorneys’ fees, in connection with any breach or enforcement of my obligations hereunder, with consideration to the information.

I will keep all information and/or terms and/or information given by the Company strictly confidential and under no circumstances inform any third party and/or client either currently or in the past of the fees paid to me by the Company.

I shall further refrain from any defamatory, libelous or otherwise expressing negatively or adversely against the Company. In any case in which the Company shall find any such actions made by me or by a third party on my behalf, I shall be required to pay the Company an amount of no less than 50,000 GBP without the Company required to show any proof of damages made to it for my actions.

I shall be personally liable for any breach of the aforementioned which was made by me and/or by a third party on my behalf.

I am aware that for this service, EBP will charge me a transaction fee of 5 GBP. EBP will then send me an invoice to that effect.

I am also aware that if a refund is granted, it will be granted in accordance to the Refund Policy, Company's discretion, Terms and Conditions and Privacy Policy.

Client's Name
Company Name